Cancellation & Returns Policy

Cancellation & Returns Policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must notify us (Fresco Dog Foods UK Limited , Unit 6 Cumbernauld Business Park, Wardpark Road, Glasgow , G67 3JZ , info@frescodog.co.uk, telephone: 01236 732929 ) by means of a clear statement (eg a letter, fax or e-mail sent by post) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The process of cancellation

If you withdraw from this Agreement, we will refund all payments we have received from you, including delivery charges (except for the additional costs arising from you choosing a different delivery method than the most favourable standard delivery. We aim to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged any repayment fees. We may refuse the repayment until we have received the goods back or until you have provided proof of dispatch whichever we see fit for the transaction.

You must return the goods to us immediately (unopened and in their original packaging) and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The cost of returning the goods is paid for by you, unless the item is faulty, in the case we will pay for and arrange collection or refund the cost of transport which will be agreed prior to returning. You may also be required to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the product, characteristics and functionality of the goods i.e opended packets or not full amount returned.

Returns Template

(If you want to cancel the contract, please fill out this form and send it back.) Fresco Dog Foods UK Limited , Unit 6 Cumbernauld Business Park, Wardpark Road, Glasgow , G67 3JZ , info@frescodog.co.uk, telephone: 01236 732929

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) / received on (*)

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Name of the consumer (s)

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Address of the consumer (s)

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Signature of the consumer (s) (only when notified on paper)

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date

(*) Delete as appropriate.

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