Privacy

Fresco Dog Foods (UK) Limited-  Website Policy

Who we are

At Fresco Dog Foods UK Ltd, we are committed to maintaining the trust and confidence of our visitors to our web site. We want you to know that Fresco Dog Fods UK Ltd is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Types of data we collect

Website cookies

When someone visits www.frescodog.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists
Fresco Dog Food Ltd do not rent or trade email lists with other organisations and businesses. We do however from time to time use Mail Chimp as our newsletter provider, the also abide by European GDPR laws. Mail Chimp DO NOT sell, distribute of sell any information we provide nor do they use this for there own financial gain.

Access to your personal information
Fresco Dog Food Ltd only use the email and phone numbers supplied by customers relating to their business, you are entitled to be informed, amend, or delete the personal information that we hold. Email your request to info@frescodog.co.uk and we will be happy to comply with your requirements

Changes to this Privacy Policy
Fresco Dog Food Ltd will review this policy in line with changes made by the Information Commissioners regarding GDPR compliance policy

Policy raised 08/08/18

Privacy Policy
This Privacy Policy sets out the data processing practices of Fresco Dog Food Ltd . Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Purpose of processing your personal data

Activity Purpose of processing Lawful basis

Making an enquiry

Dealing with your enquiries or requests

Providing you with information about our products and services

Contract

Consent/Legitimate interests

Receiving Order instructions
Dealing with your request to process the job/jobs

Internal accounting processes

Providing you with information about our products and services

Contract

Contract

Consent/Legitimate interests

Receiving a quote request
Dealing with your request for a quote

Providing you with information about our products and services

Contract

Consent/Legitimate interests

Communicating order acknowledgements and delivery updates
Communicating order acknowledgements with customers

Communicating delivery updates or proof of deliveries

Legitimate interests

Legitimate interests

The legal basis on which we reply are:
Consent – valid consent is obtained by telephone, email or via our website and will be recorded within our Order Processing system. These details are held safely on our computer database and/or in paper form in a secure locked office.

We will only use this information when we are trading with you and will never sell or pass on the information we hold for you. 

Contract – processing is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/customers/potential employees in connection with the performance of a contract.

Legitimate interests – personal data will be held within our Order Processing system. This data will be used by employees of Direct Dog Treats to liaise with you and keep you informed of promotional interests, order progress and potential service delays relating to your order or query.

Marketing
We would like to use your personal data to send you details of potential order updates/delays and products or services that we offer that we have identified as likely to be of interest to you.

If at any point you would like to opt-out of receiving communications from please contact Fresco Dog Food Ltd , by email at info@directdogtreats.co.uk or write to us at Fresco Dog Food Ltd , Unit 6 , Cumbernauld Business Park , Wardpark Road , Glasgow , G67 3JZ

Retention periods
We will keep data supplied by our customers for promotional offers and orders for as long as we are able to supply to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.
We need to retain this data for our own accounting purposes and for legal and tax purposes.

Data subject’s rights
You have rights in respect of your personal data. We will need to confirm your identity before we can consider your request so, if you wish to exercise any of these rights, we will need a to see a valid passport or driving licence as proof of identity to ensure you are the data subject.

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data, please contact Direct Dog Treats.. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-be-informed/

Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact Direct Dog Treats at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-of-access/

Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the Direct Dog Treats at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-rectification/

Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the Direct Dog Treats at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-erasure/

Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the Direct Dog Treats at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protectionregulation-gdpr/individual-rights/right-to-restrict-processing/

Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the Direct Dog Treats at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-generaldata-protection-regulation-gdpr/individual-rights/right-to-data-portability/

Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests,

Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.

If you want to exercise this right, please contact the Smart Print & Labels at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulationgdpr/individual-rights/right-to-object/

Processing based on consent
Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by contacting Smart Print & Labels at the contact details above.

The right to lodge a complaint to the supervisory authority If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office – https://ico.org.uk/concerns/

Cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on http://www.allaboutcookies.org/

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on http://www.allaboutcookies.org/ Please note however that turning off cookies will restrict your use of our website.

Cookies we use
We use permanent cookies on the website to enable us to deliver content that is specific to your interests and gives us an idea of which part of the website you are visiting. Our cookies do not read data from your computer’s hard drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you will remain anonymous.

Changes to the privacy policy
This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy we will communicate these to you. This policy was last reviewed in August 2018.

Policy raised 08/08/18

 
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